Shopping Guide

Return

What must I do to return an item?

So that your purchasing experience is fully satisfactory, we indicate below how to proceed on receiving the merchandise.

In the first place and before signing the delivery note of the transport company, check carefully the state of the box on delivery. Check that there are no stains or signs of breakage or knocking or any other anomaly that might indicate that the product has not arrived in perfect condition.

If during this inspection you detect any of the above you should reject the merchandise, indicating on the delivery note that the product has been returned as faulty. From this point Jacoliva will process the incident and will send you the merchandise again free of charge.

If on inspection of the merchandise no problems are detected and it is on opening the box when you realise that the product is damaged, please contact Jacoliva less than 24 hours after you receive the merchandise.

If once 24 hours have passed since you signed the delivery note you have not notified any incident, it will be understood that you are satisfied with the delivery; no claim can be made once this period has passed.

Make sure therefore that you inspect the merchandise within 24 hours after receiving it and that you notify us immediately of any incident either by phoning +34 927 448 011 or by sending an e-mail to tienda@jacoliva.com.

For any questions during the purchasing period you can contact the olive oil mill directly by phoning +34 927 448 011 from 09.00 to 14.00 hours and from 16.00 to 20.00 hours Monday to Friday or by sending an e-mail to tienda@jacoliva.com

  Jacoliva.com reserves the right to reject returns notified after the established deadline (24h starting from the delivery of the order) or products that are not in the same condition as when they were received.

How long do I have to make a return?

You must contact Jacoliva within the 24h following the reception of the order either by phoning +34 927 448 011 or by sending an e-mail to tienda@jacoliva.com.

If once 24 hours have passed since you signed the delivery note you have not notified any incident, it will be understood that you are satisfied with the delivery; no claim can be made once this period has passed.

 Jacoliva.com reserves the right to reject returns notified after the established deadline (24h starting from the delivery of the order) or products that are not in the same condition as when they were received.

What should I do if I receive a faulty item?

If on inspection of the merchandise no problems are detected and it is on opening the box when you realise that the product is damaged, please contact Jacoliva less than 24 hours after you receive the merchandise.

If once 24 hours have passed since you signed the delivery note you have not notified any incident, it will be understood that you are satisfied with the delivery; no claim can be made once this period has passed.

Make sure therefore that you inspect the merchandise within 24 hours after receiving it and that you notify us immediately of any incident either by phoning +34 927 448 011 or by sending an e-mail to tienda@jacoliva.com.

 Jacoliva.com reserves the right to reject returns notified after the established deadline (24h starting from the delivery of the order) or products that are not in the same condition as when they were received.

Can I return an order without a justified reason?

Yes. If you wish to return a product without justification simply because you have changed your mind, at Jacoliva we will do our best to make the process as fast and as convenient as possible. For this to happen bear in mind that you have 5 working days within which to do so counting from the date when you receive the merchandise.

Postage and packing will not be refunded. Delivery costs will be met by the client (they represent the amount of the consignment corresponding to the type of product acquired and the destination).

To make this return the product must be in perfect condition and in its original packaging. Once we have received the merchandise in our warehouses and confirmed the condition of the product its price will be refunded by a bank transfer to an account indicated by you.

For any query during the purchase you can contact us directly at the olive oil mill either by phoning +34 927 448 011 between 9.00 and 14.00 hours or 16.00 to 20.00 hours Monday to Friday or by sending an e-mail to tienda@jacoliva.com.

 Jacoliva.com reserves the right to reject returns notified after the established deadline (24h starting from the delivery of the order) or products that are not in the same condition as when they were received.

Do I have to pay anything for returning an item?

Postage and packing will not be refunded. Delivery costs will be met by the client (they represent the amount of the consignment corresponding to the type of product acquired and the destination) together with related expenses.

 Jacoliva.com reserves the right to reject returns notified after the established deadline (24h starting from the delivery of the order) or products that are not in the same condition as when they were received.

How will I be sent the amount corresponding to a return?

PBy bank transfer to the account number you have given us.

 Jacoliva.com reserves the right to reject returns notified after the established deadline (24h starting from the delivery of the order) or products that are not in the same condition as when they were received.

What should I do if the amount paid to ne for the return is incorrect?

You can contact us directly at the olive oil mill either by phoning +34 927 448 011 between 9.00 and 14.00 hours or 16.00 to 20.00 hours Monday to Friday or by sending an e-mail to tienda@jacoliva.com. We will solve the problem as quickly as possible.

Jacoliva.com se reserva el derecho de rechazar devoluciones comunicadas o enviadas fuera del plazo fijado (24h desde la entrega del pedido), o productos que no se encuentren en las mismas condiciones en las que fueron recibidas.